At nnholdingsnw.uk, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with original packaging, labels, and accessories where applicable.
- Not show signs of damage caused by misuse, neglect, or unauthorized modification.
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact our customer support team within 48 hours of delivery. We may request photographs and order details to verify the issue and arrange an appropriate resolution.
Return Process
Before returning any item, customers must contact our customer support team to obtain return authorization and instructions.
Return Address
NN HOLDINGS (NW) LIMITED
239 Ribbleton Lane
Preston, England, PR1 5EA
United Kingdom
Please do not send returns without prior authorization, as this may delay the processing of your refund.
Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, the return shipping cost may be covered by us.
- If the return is for any other reason, including a change of mind, the customer may be responsible for the return shipping costs.
Shipping charges paid at the time of purchase are generally non-refundable unless otherwise required by law.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refund processing typically takes 3–7 business days, depending on your payment provider and financial institution.
Non-Refundable Items
The following may not be eligible for refunds unless required by law:
- Items returned outside the eligible return period.
- Products that have been used, damaged, or altered after delivery.
- Items missing original packaging or essential components.
Contact Us
If you have any questions regarding returns or refunds, please contact:
NN HOLDINGS (NW) LIMITED
Address: 239 Ribbleton Lane, Preston, England, PR1 5EA
Email: natalieCraig844@hotmail.com
Phone: +44 7538348173
By placing an order with nnholdingsnw.uk, you acknowledge and agree to the terms of this Refund & Return Policy.